CJIS Certified Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Majors.

Key Responsibilities

• Serve as a strategic advisor and executive partner to large and complex customers
• Drive measurable outcomes and strengthen multi-threaded relationships
• Manage the full customer lifecycle with a focus on retention and strategic expansion

Required Qualifications

• 5+ years in Customer Success, Account Management, or Strategic Partnerships
• Experience managing enterprise-level or public sector customers
• Ability to navigate executive-level conversations with confidence
• Strong understanding of organizational goals and budgeting cycles
• Experience leading large-scale, cross-functional programs