CJIS Certified Product Support Specialist

Job Summary

A company is looking for a Product Support Specialist to join their Customer Experience team.

Key Responsibilities

• Serve as a product expert, maintaining deep knowledge of hardware and software offerings
• Engage with inbound prospects, qualify their needs, and communicate the company's value proposition
• Generate and triage leads in Salesforce, ensuring timely follow-up with Account Executives

Required Qualifications

• 2+ years in a customer support, sales support, or product specialist role, preferably in a B2B SaaS or hardware/software environment
• Demonstrated expertise in technical product offerings and ability to translate features into customer value
• Experience handling inbound sales or support calls and qualifying leads
• Proficient with Salesforce (or similar CRM) and familiar with support tools like Zendesk, Jira, or Intercom
• Analytical mindset; able to spot trends in customer feedback and suggest process improvements