CJIS Compliant Customer Success Advocate

Job Summary

Managing a portfolio of enterprise accounts, the full-time remote CJIS Compliant Customer Success Advocate I will serve as a trusted advisor, guiding customer adoption of products, facilitating onboarding, and identifying opportunities for deeper value realization while ensuring customer satisfaction and retention.

Key responsibilities

• Serve as the primary point of contact for enterprise accounts, building a deep understanding of customer goals and success metrics
• Conduct quarterly business reviews and strategic conversations to align with customer agency goals and showcase value delivered
• Collaborate cross-functionally with Product, Support, and Sales to enhance the customer experience and drive product improvements

Required qualifications

• Bachelor's degree in Business Administration, Communications, Marketing, Psychology, or a related field
• 3-5 years of experience in customer success, preferably within a SaaS environment or public safety sector
• Proven track record in managing strategic customer relationships and driving measurable outcomes
• Strong business acumen with the ability to interpret customer needs and translate them into actionable insights
• Analytical mindset with experience in interpreting usage patterns and customer health indicators