CJIS Compliant Support Manager

Job Summary

A company is looking for a Manager, Customer Support.

Key Responsibilities

• Lead and develop a team of 5-15 support specialists across various expertise areas
• Drive team performance metrics including SLA targets and customer satisfaction scores
• Manage daily operations, including ticket queues and resource allocation

Required Qualifications

• Bachelor's degree in Computer Science, Technology, Information Systems, Business, or related field
• 6-8+ years of progressive experience in customer support, with at least 2+ years in a managerial role
• Experience with public safety or mission-critical software systems preferred
• Proven track record of managing diverse support teams in a software environment
• Experience managing SLAs and customer adoption KPIs