CJIS Compliant Support Manager

Job Summary

A company is looking for a Senior Manager, Customer Support.

Key Responsibilities

• Lead and manage a complex support function with multiple teams and oversee performance metrics
• Develop and implement comprehensive support strategies for new products and major initiatives
• Serve as the executive escalation point for critical issues and maintain relationships with key customer executives

Required Qualifications

• Multiple advanced certifications (ITIL Expert, CCXP, Six Sigma Black Belt)
• Experience with public safety standards (NENA, APCO, CJIS)
• Knowledge of AI and machine learning applications across support domains
• Executive leadership training or MBA
• Experience building shared services or centers of excellence