Claims Administration Representative

Job Summary

Supporting a hybrid work schedule, the full-time Claims Administration Representative will manage First Notice of Loss (FNOL) entry and core claims processing, resolve account queries, and maintain accurate claim records while serving as a key liaison between offshore partners and onshore leadership.

Key responsibilities

• Review, validate, and process FNOL submissions to ensure accurate claims documentation
• Provide timely support for claim-related inquiries and maintain up-to-date claim files
• Coordinate with various stakeholders to facilitate claim progression and resolve outstanding issues

Required qualifications

• 2+ years of insurance claims handling experience, preferably in a brokerage or agency
• Strong understanding of insurance principles and the claims lifecycle
• Proficiency with agency management systems and Microsoft Office applications
• Ability to manage a portfolio of claims and prioritize competing demands
• Experience collaborating with cross-functional teams, including offshore partners