Claims Assistant

Job Summary

Assisting in the claims process, the full-time Claims Assistant will communicate with providers and policyholders, perform clerical tasks, and maintain accurate claim records while working remotely.

Key responsibilities

• Communicate with internal and external customers to gather claim information and handle telephonic intake
• Perform clerical tasks to support the claim process and maintain accurate monthly reports
• Analyze claim mail and follow-ups for the maintenance of disability claims and issue benefit payments as needed

Required qualifications

• 2+ years of claims or customer service experience or equivalent
• Proficient with desktop applications such as MS Office
• Ability to navigate multiple software and web applications effectively
• Experience in maintaining confidentiality in handling sensitive information
• Capacity to learn and understand a broad range of products related to claims