Claims Customer Care Associate

Job Summary

A company is looking for a Claims Care Associate to join their claimant excellence team in a remote environment.

Key Responsibilities

• Answer claimant calls regarding group insurance products and provide necessary information
• Educate customers on claims processes and verify benefits as needed
• Identify and recommend process improvements to enhance team performance and quality

Required Qualifications

• High School Diploma or GED
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work in a fast-paced environment with multiple systems
• Internet bandwidth of at least 12 Mbps
• Data entry and research experience is preferred