Claims Customer Care Associate

Job Summary

Supporting the Group Protection team in a remote environment, the full-time Claims Customer Care Associate will manage claimant calls regarding group insurance products, providing education and next steps while ensuring a positive customer experience.

Key responsibilities

• Communicate with 50-60 customers daily, answering questions and providing information about their claims
• Educate customers on product details, focusing on FMLA and disability claims, while ensuring accurate documentation
• Identify and recommend process improvements to enhance team performance and quality of service

Required qualifications

• High School Diploma or GED
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work an 8-hour shift Monday through Friday between 8:00am to 8:00pm EST
• Internet bandwidth of at least 12 Mbps, with a preference for 25 Mbps
• Experience in a fast-paced environment, preferably with data entry and research tasks