Claims Customer Service Associate

Job Summary

A company is looking for a Customer Service Associate.

Key Responsibilities

• Responds to inbound telephone inquiries and assists with initiating auto and homeowner claims
• Guides customers through the claims process and provides explanations of the process
• Documents customer interactions accurately and maintains job knowledge through ongoing training

Required Qualifications

• High School Diploma or equivalent required
• Customer service experience preferred
• Strong technical aptitude for navigating multiple systems
• Typing speed of at least 30 WPM with 90% accuracy
• Ability to work in a fast-paced, dynamic environment