Claims Customer Service Associate

Job Summary

Working remotely, the full-time Claims Customer Service Associate will assist customers with auto and home claims, guiding them through the claims process while managing inbound calls in a structured environment.

Key responsibilities

• Respond to inbound telephone inquiries in a Claims Contact Center
• Initiate auto and homeowner claims by obtaining preliminary loss information
• Provide customers with explanations of the claims process and document interactions accurately

Required qualifications

• High School Diploma or equivalent required
• Strong technical aptitude and ability to navigate multiple systems
• Typing speed of at least 30 WPM with 90% accuracy
• Customer service experience is highly preferred
• Flexibility to work in a fast-paced, dynamic environment