Claims Customer Service Associate

Job Summary

Working remotely, the full-time Claims Customer Service Associate will assist customers by managing inbound calls related to auto and homeowner claims, guiding them through the claims process while ensuring accurate documentation of each interaction.

Key responsibilities

• Respond to inbound telephone inquiries and initiate claims by gathering preliminary loss information
• Provide customers with clear explanations of the claims process and authorize services as needed
• Document all customer interactions accurately in the claims file while maintaining job knowledge through ongoing training

Required qualifications

• High School Diploma or equivalent
• Strong technical aptitude with the ability to navigate multiple systems simultaneously
• Typing speed of at least 30 WPM with 90% accuracy
• Customer service experience is highly preferred
• Flexibility to work in a fast-paced, dynamic environment