Claims Customer Service Associate

Job Summary

Working remotely, the full-time Claims Customer Service Associate will assist customers with auto and home claims, guiding them through the claims process and ensuring accurate documentation of interactions.

Key responsibilities

• Respond to inbound telephone inquiries in a Claims Contact Center
• Initiate auto and homeowner claims by obtaining preliminary loss information
• Provide customers with explanations of the claims process and maintain accurate documentation

Required qualifications

• High school diploma or equivalent required
• Proficient in both written and spoken English
• Strong technical aptitude for navigating multiple systems and platforms
• Typing speed of at least 30 WPM with 90% accuracy
• Customer service experience is highly preferred