Claims Customer Service Manager

Job Summary

A company is looking for a Manager, Claims Customer Service.

Key Responsibilities

• Manage a team of 12-15 associates providing exceptional customer service
• Oversee call center operations, setting performance metrics and ensuring goals are met
• Communicate with employees for coaching, feedback, and development opportunities

Required Qualifications

• Demonstrated ability to build and lead a motivated team
• Proven collaboration skills with internal and external customers
• Ability to interpret data and analyze trends
• Effective coaching and feedback skills
• Bachelor's Degree or a minimum of 4+ years of prior leadership experience preferred