Claims Customer Service Representative

Job Summary

A company is looking for a Claims Customer Service Representative to provide support and assistance to customers regarding healthcare inquiries.

Key Responsibilities

• Answer incoming calls and identify the type of assistance needed related to benefits, billing, and claims
• Resolve issues on the first call by navigating complex systems and providing accurate information
• Document information and research complex issues across multiple databases to ensure customer satisfaction

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience in a related environment (call center, customer service, office)
• Familiarity with computer and Windows PC applications
• Ability to work full time, Monday - Friday, with flexibility for shift schedules