Claims Customer Service Representative

Job Summary

Processing first notice of loss insurance claims, the part-time Claims Customer Service Representative will handle inquiry calls, conduct emergency adjuster call outs, and ensure excellent customer service while meeting call center standards.

Key responsibilities

• Intake First Notice of Loss (FNOL) claims and process emergency event FNOL
• Conduct emergency adjuster call outs via three-way calls with clients
• Assist with special projects and uphold the Crawford Code of Conduct

Required qualifications

• High school diploma is required
• 1-2 years of customer service experience, either face-to-face or via telephony
• Strong computer and keyboard skills
• Ability to deal tactfully and professionally with clients over the phone
• Excellent attention to detail and organizational skills