Claims Director

Job Summary

A company is looking for a Claims Director to lead a team managing real property and auto damage claims while driving operational excellence through technology and customer experience.

Key Responsibilities

• Develop and execute a comprehensive customer experience strategy aligned with company goals
• Build, lead, and develop a high-performing claims team, overseeing recruitment and training
• Serve as the escalation point for complex customer issues and implement improvements based on data and feedback

Required Qualifications

• Bachelor's degree in business, marketing, communications, or a related field (advanced degree preferred)
• 10+ years of experience in insurance claims, with a focus on property and/or auto preferred
• 5+ years of management experience, ideally with remote teams
• Proven ability to deliver results and drive continuous improvement