Claims EDI Helpdesk Representative

Job Summary

A company is looking for a Claims EDI Helpdesk Representative to provide front-line support for electronic claims submissions and EDI-related inquiries in a fully remote environment.

Key Responsibilities

• Respond to inbound calls and emails regarding EDI claim submissions and processing issues
• Troubleshoot and resolve technical issues related to EDI formats and transactions
• Document interactions and collaborate with internal teams to resolve complex issues

Required Qualifications

• High school diploma or equivalent required; associate degree or higher preferred
• 1+ years of experience in customer service, helpdesk support, or healthcare claims processing
• Familiarity with EDI formats and Medicaid claims systems preferred
• Ability to work independently in a remote environment with minimal supervision
• Proficiency in Microsoft Office and helpdesk ticketing systems