Claims Enablement Analyst

Job Summary

Supporting Claims teams in a full-time remote capacity, the Claims Enablement Analyst will resolve complex system and process issues, collaborate with IT and business partners, and enhance workflows to improve operational efficiency.

Key responsibilities:

• Serve as a subject matter expert for the Claims Help Desk on complex claims systems and technical issues
• Triage and resolve escalated issues through diagnostics and root cause analysis
• Develop and maintain training materials and collaborate with Claims Training to deliver user training

Required qualifications:

• Bachelor's degree in insurance, business, or related field, or equivalent relevant experience
• Two years of experience in Claims operations, claims systems support, or project management
• Prior experience with Claims systems, preferably Guidewire Claim Center
• Project management experience with JIRA preferred
• Strong knowledge of property and casualty insurance and agile methodology