Claims Enablement Specialist

Job Summary

Claims Enablement Specialist, a full-time remote position, is responsible for resolving complex claims system issues, serving as a subject matter expert, and facilitating communication between Claims, Help Desk, and IT to enhance operational efficiency.

Key Responsibilities

• Act as the final escalation point for complex claims system issues and support the Help Desk
• Develop and maintain standard operating procedures and knowledge resources for user enablement
• Lead user acceptance testing and ensure business readiness for system changes

Required Qualifications

• Bachelor's degree in insurance, business, or a related field, or equivalent experience
• Five years of experience in commercial Claims operations or related fields
• Prior experience in claims transformation, process improvement, or operational readiness
• Project management experience with JIRA or similar methodologies preferred
• Advanced knowledge of commercial Claims processes and system interactions