Claims Initiation Representative

Job Summary

Supporting the Claimant Excellence Team in a remote environment, the full-time Claims Initiation Representative will manage incoming calls from claimants regarding disability and FMLA claims, educating customers on their claims while providing a positive experience.

Key responsibilities

• Communicate with approximately 50-60 customers daily to initiate claims and answer inquiries
• Educate claimants on FMLA and disability products, ensuring accurate documentation of claims
• Identify and recommend process improvements to enhance team performance and quality

Required qualifications

• High School Diploma or GED
• 0-1+ years of experience in administrative support, customer service, or data entry
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to maintain a minimum internet bandwidth of 12 Mbps