Claims Intake Representative

Job Summary

A company is looking for a Claims Intake Representative to handle incoming claims calls and initiate various leave and disability claims.

Key Responsibilities:

• Answer 35-45 incoming calls to process leave or disability claims
• Enter claim data accurately into the appropriate systems
• Establish quality customer relationships and respond to inquiries within company SLAs

Required Qualifications:

• High School Diploma or GED required; College degree preferred
• 1+ years of call center or customer-facing experience required
• Knowledge of Workers' Compensation, Disability Claims, or Family Medical Leave processing is a plus
• Bilingual is a plus
• Knowledge of PC operations and Microsoft systems