Claims Intake Specialist

Job Summary

To ensure accurate communication and processing of claims, the full-time remote Claims Intake Specialist will manage incoming calls and emails, assist customers with the first notice of loss process, and input relevant information for new claims.

Key responsibilities

• Answers incoming calls and emails, providing timely product and service information to insurance agents and customers
• Completes the first notice of loss process and inputs claims information received via various channels
• Delivers excellent customer service while performing related duties as assigned

Required qualifications

• High school diploma or equivalent education
• Preferred experience in customer service, data entry, or an administrative role
• Proficient and accurate data entry and typing skills
• Ability to work effectively in a fast-paced, task-driven environment
• Computer competence in Microsoft Office and ability to learn insurance-related software