Claims Intake Specialist

Job Summary

To support a collaborative call center environment, the full-time Claims Intake Specialist will deliver timely and accurate claim information, manage various product lines, and provide exceptional customer service while working remotely.

Key responsibilities

• Provide accurate and customer-centered information on disability, life, and leave claims, documenting new submissions and ongoing claims
• Maintain a high level of empathetic customer service, anticipating and addressing customer needs
• Collaborate with team members to foster a positive work environment and uphold operational standards

Required qualifications

• High school diploma or equivalent work experience; college degree is a plus
• 3-5 years of relevant experience in a similar role
• Ability to manage a heavy workload and multiple priorities effectively
• Customer-focused with a strong sense of accountability and ownership
• Knowledge of insurance industry regulations and experience with life and disability insurance claims preferred