Claims Management Analyst

Job Summary

A company is looking for a Claims Workforce Management Analyst to support the Claims Business Unit by managing claim volume distribution and optimizing operational workflows.

Key Responsibilities

• Create and maintain real-time Claims Volume Reports to monitor trends and ensure equitable workload distribution
• Maintain Workforce Management tools to ensure accurate routing and compliance with staffing requirements
• Monitor claim volume and manage overflow assignments and segmentation adjustments as needed

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience preferred
• 2 or more years of experience in Claims operations or a related business unit, with an analytics background preferred
• Working knowledge of claims administration best practices and procedures
• Proficiency in ClaimsCenter and Microsoft Office software products required
• Knowledge of fault assessment, negligence, and subrogation principles required