Claims Management Specialist

Job Summary

A company is looking for a Claims Specialist who will play a key role in customer service and claims management.

Key Responsibilities

• Manage Parts Claims, Missing Product Claims, and other customer order issues
• Develop and follow processes for claims management, serving as the first point of contact for customers and vendors
• Coordinate with internal teams and vendors to resolve customer issues and streamline information access

Required Qualifications

• At least 2 years of prior returns or claims management experience with a retailer or manufacturer
• Some knowledge of lighting or electrical products is preferred
• Strong computer skills, particularly in Outlook and Excel
• Experience with Salesforce and/or NetSuite is preferred
• Experience in the lighting, retail, or manufacturing industry is preferred