Claims Manager

Job Summary

Managing the daily operations of multiple teams, the full-time remote Claims Manager will oversee claim analysts and outsourced vendor staff, ensuring quality, production, and service expectations are met while supporting staff development and client retention.

Key responsibilities

• Supervise and manage a team of Claim Analysts and outsourced vendor staff to meet departmental goals
• Address complex claim and customer service inquiries while advising team members on procedures
• Implement new clients into the unit and retain existing clients through effective management practices

Required qualifications

• High School Diploma or GED equivalent
• 3-5 years of claim processing experience
• Previous supervisory or management experience
• Ability to work independently with minimal supervision
• Strong leadership and organizational skills