Claims Operations Supervisor

Job Summary

Supervising a team of approximately 15 claims processors, the full-time remote Claims Operations Supervisor will provide daily direction, oversee training and development, and resolve complex claims issues while ensuring operational standards and customer service objectives are met.

Key responsibilities

• Supervise employee outcomes through training, scheduling, coaching, and performance appraisals
• Meet operational standards by contributing to strategic plans and implementing production and quality management
• Monitor daily operations and resolve escalated claims requiring manual review or technical support

Required qualifications

• High School Diploma or GED
• 3 years of related professional experience with demonstrated leadership skills
• Proficiency in claims operations and workflows
• Strong presentation skills and highly proficient in Microsoft Office programs and Salesforce
• Ability to effectively communicate and provide positive customer service under demanding circumstances