Claims Process Innovation Manager

Job Summary

Leading process improvement initiatives, the fully remote Claims Process Innovation Manager will enhance claims operations, influence stakeholders, and collaborate with various teams to identify workflow challenges and implement effective solutions.

Key responsibilities

• Partner with Claims leadership and frontline personnel to identify and address workflow challenges
• Collaborate with Technology and Product Owners to test and validate new system functionalities
• Coordinate with FP&A to measure performance, vendor quality, and ROI of implemented changes

Required qualifications

• 7+ years of experience in claims operations or process improvement
• Strong knowledge of claims operations
• Demonstrated ability to lead initiatives and influence stakeholders
• Experience with vendor solutions and system testing
• Strong analytical and facilitation skills