Claims Quality Improvement Analyst

Job Summary

Leading the Claims Quality Improvement function, the full-time Claims Quality Improvement Analyst will develop audit programs and compliance processes while collaborating with Claims leadership to enhance operational excellence and customer outcomes in a remote environment.

Key responsibilities

• Develop and execute the vision for the Claims Quality Improvement function, ensuring adherence to best practices and regulatory requirements
• Create and maintain file audit dashboards to analyze performance trends and identify improvement opportunities
• Collaborate with claims leaders to implement policies, standards, and quality reviews that drive best-in-class claims handling

Required qualifications

• 3+ years of experience with auto claims handling required
• Experience in claims compliance or quality roles preferred
• High School Diploma or equivalent required; Bachelor's Degree in a related field preferred
• Extensive knowledge of claims processes and the insurance industry
• Familiarity with Guidewire ClaimCenter and project management experience preferred