Claims Resolution Specialist

Job Summary

A company is looking for a Claims Resolution Specialist to handle customer inquiries and service requests.

Key Responsibilities

• Take ownership of an assigned caseload from investigation through resolution
• Make decisions and authorize work orders within a specified limit
• Gather, research, and document pertinent information related to claims and work orders

Required Qualifications

• High School Diploma
• At least 2 years of customer service experience in a contact center environment
• Strong understanding of home warranty policies and technical expertise with systems and appliances
• Working knowledge of Microsoft Office and company operating systems
• Fluent bilingual Spanish is a plus