Claims Resolution Specialist

Job Summary

A company is looking for a Claims Resolution Specialist.

Key Responsibilities

• Build and maintain customer connections by understanding their needs and serving them with empathy
• Assist customers throughout the claims process by receiving high-volume inquiry calls and providing information on claim status
• Communicate with customers and third parties to gather information, process claims payments, and address complex claims-related concerns

Required Qualifications

• High school diploma or General Education Diploma (GED)
• 1 year of customer service experience is preferred
• Organized and able to multi-task in a fast-paced, high call volume environment
• Comfortable with computer technology
• This position is not available in California, Alaska, Hawaii, or Puerto Rico