Claims Service Associate

Job Summary

A company is looking for a Claims Service Associate to provide customer service support in a corporate environment.

Key Responsibilities

• Handle 40-60 inbound calls daily and make outbound calls for follow-ups
• Assist clients with disability insurance policies, updating information and explaining coverage
• Ensure compliance with client and state regulations while meeting production and quality goals

Required Qualifications

• Experience in a customer service role, preferably in a call center environment
• Ability to research and evaluate customer inquiries effectively
• Demonstrated professional demeanor and service adeptness
• Initiative and willingness to assist clients
• Entry-level position with a focus on learning and development