Claims Service Associate

Job Summary

Serving as the primary point of contact for reported incidents and claims, the full-time Claims Service Associate will manage the intake, triage, and system setup of claims while providing professional customer service and supporting workflow coordination in a remote environment.

Key responsibilities:

• Gather, review, and document comprehensive First Notice of Loss (FNOL) information and supporting documentation for claims
• Analyze incoming reports for severity and urgency, escalating complex matters to Claims Management as needed
• Perform limited claims handling and maintain precise system data while tracking intake metrics and processing regulatory reporting

Required qualifications:

• High school diploma or equivalent required; further education or insurance coursework preferred
• Three to five years of experience in administrative, customer service, claims, or related analytical roles
• Insurance experience preferred, particularly in medical malpractice or professional liability
• Knowledge of basic coverage principles and claim processes preferred
• Proficiency with Microsoft Word and Outlook required, with strong typing skills preferred