Claims Settlement Supervisor

Job Summary

A company is looking for a Claim Settlement Supervisor to oversee claims processing and staff training.

Key Responsibilities

• Manage and resolve claim issues while providing training and coaching to staff
• Ensure adequate staffing and monitor claim system efficiency and accuracy
• Audit claim processes and validate decisions made by technicians

Required Qualifications

• Three years of customer service or claims resolution experience
• Comprehensive understanding of claim programs and service agreements
• Proficient in Microsoft Office Suite, including Excel and PowerPoint
• Ability to effectively transfer knowledge to team members
• Strong time and productivity management skills