Claims Specialist

Job Summary

Processing new claims requests in a fast-paced remote environment, the full-time Claims Specialist (Level 1) will ensure accurate claim intake, maintain detailed documentation, and provide exceptional customer service to contract holders and repair facilities.

Key Responsibilities

• Process standard claims accurately and within service level agreements (SLA)
• Maintain detailed claim documentation, photos, and communication logs
• Provide high-quality customer service to contract holders and repair facilities

Required Qualifications

• Minimum 1-2 years of experience in customer service and/or claims processing, preferably in a call center environment
• High School Diploma required; Associate or Bachelor's degree preferred
• Proficiency in using Salesforce and Microsoft Office Suite
• Ability to navigate multiple computer systems efficiently while assisting customers
• Strong commitment to providing exceptional customer experiences