Claims Specialist

Job Summary

To support member-based programs, the full-time Claims Specialist will manage warranty and waiver requests, handle customer service calls, and process related transactions in a virtual environment.

Key responsibilities:

• Answer incoming calls and make outbound customer service calls to assist clients
• Process warranty and waiver transactions accurately and in a timely manner
• Review and analyze documentation to ensure compliance and resolve customer inquiries

Required qualifications:

• Minimum of 1 year of experience in customer service or a related industry
• Proficiency in Microsoft Office Suites
• Ability to manage individual cases from initiation to resolution
• Experience in handling and verifying claims and documentation
• Strong organizational skills for managing records and data integrity