Claims Specialist II

Job Summary

Guiding customers through the claims process, the full-time remote Claims Specialist II will investigate and process claims for vehicle and property damage, manage bodily injury claims, and ensure excellent customer service while working a fixed schedule of 40 hours per week.

Key responsibilities:

• Review and explain coverage details and the claims process to customers, addressing inquiries throughout the claim journey
• Gather evidence and assess facts of loss by communicating with involved parties and reviewing reports
• Analyze and negotiate moderate bodily injury claims, collaborating with legal counsel and coordinating with other departments for customer satisfaction

Required qualifications:

• High school diploma or equivalent; Bachelor's degree preferred
• 6 months' customer service experience in a high-volume environment or equivalent combination of education and experience
• 6-12 months' claims adjusting experience preferred
• Prior experience working in a remote environment is a plus