Claims Specialist II

Job Summary

To support a dedicated claims team, the full-time remote Claims Specialist II will manage customer interactions throughout the claims process, investigate and process claims for property damage and bodily injury, and ensure a positive customer experience.

Key responsibilities

• Review and explain coverage details and the claims process to customers while addressing inquiries and concerns
• Gather evidence and assess liability by communicating with involved parties and reviewing relevant documentation
• Analyze and negotiate moderate bodily injury claims, collaborating with legal counsel and other departments as necessary

Required qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 6 months' customer service experience in a high-volume work environment or equivalent combination of education and experience
• 6-12 months' claims adjusting experience preferred
• Prior experience working in a remote environment is a plus