Claims Specialist, Level 1

Job Summary

Providing exceptional customer service in a remote environment, the full-time Claims Specialist, Level 1 will efficiently process new claims requests, maintain detailed documentation, and collaborate with various teams to resolve customer inquiries and issues.

Key Responsibilities

• Process standard claims accurately and within service level agreements (SLA)
• Maintain detailed claim documentation, including photos and communication logs
• Provide high-quality customer service to contract holders and repair facilities

Required Qualifications

• 1-2 years of experience in customer service and/or claims processing, preferably in a call center environment
• High School Diploma required; Associate or Bachelor's degree preferred
• Proficiency in Salesforce and Microsoft Office Suite
• Ability to navigate multiple computer systems efficiently while assisting customers
• Strong commitment to providing exceptional customer experiences