Claims Support Advocate

Job Summary

To ensure a quality member experience, the full-time Claims Support Advocate will serve as a liaison between plan members, providers, and health insurance companies, handling claim inquiries and communications remotely.

Key responsibilities

• Provide effective and timely customer service regarding health care claims for members, providers, insurers, and clients
• Negotiate with providers on plan member balances and appeal claim denials from insurance companies
• Organize health insurance paperwork, communicate status updates, and assist members in resolving claim errors or denials

Required qualifications

• 1 year of experience in customer service roles
• 3 years of revenue cycle or carrier experience
• Prior work experience in a claims support and health insurance role
• Ability to take meticulous notes and document actions taken
• College degree preferred, with additional experience considered in lieu of degree