Claims Support Specialist

Job Summary

Working in a hybrid environment, the Claims Support Specialist II will handle inbound and outbound phone support, assisting customers with claims activities while ensuring a positive interaction in a fast-paced contact center setting.

Key responsibilities

• Manage direct customer interactions through inbound and outbound calls
• Support claims activities to assist the business and customers effectively
• Perform additional functions as assigned by management

Required qualifications

• High School diploma or GED equivalent, or equivalent combination of education and experience
• Minimum of 1 year of general office or related experience
• Experience in a contact center or customer service environment is preferred
• Ability to work efficiently in a high-volume phone support environment
• General knowledge of department procedures and operations