Claims Support Specialist

Job Summary

As a full-time Claims Support Specialist working virtually, the candidate will review the work of Claims Managers, provide performance feedback, and lead team huddles in the absence of the Unit Leader to enhance claim management effectiveness.

Key Responsibilities

• Leverage expert knowledge of systems and tools, including MDG, DPA, Catalyst, and Intellis, to improve claim management
• Coach Case Specialists on dynamic interviewing techniques to set claimant expectations and gather necessary information
• Review team performance and develop efficiencies within the claims processing team

Required Qualifications

• 1 year of experience as an Absence Claim Specialist
• Strong communication skills with the ability to coach and mentor team members