Claims Support Specialist Team Lead

Job Summary

Supporting the Claims Manager in a full-time remote capacity, the Claims Support Specialist Team Lead will provide day-to-day assistance to Claims Support Specialists, serve as a resource for claims and benefit inquiries, and ensure timely responses to internal staff questions.

Key responsibilities

• Identify workflow concerns and escalate issues to the Claims Manager as appropriate
• Research claim status and provide accurate responses to inquiries from internal customers
• Document inquiries and outcomes in the tracking system for reference and reporting

Required qualifications

• High school diploma or equivalent
• Experience in health insurance claims administration or a related field is preferred
• Working knowledge of Microsoft Office products
• Demonstrated organizational and analytical skills
• Ability to work independently and manage multiple priorities effectively