Claims Support Team Lead
Job Summary
Providing leadership and oversight, the full-time Claims Support Team Lead will manage the Claims Support Team remotely, ensuring operational excellence in claims handling, supervising daily activities, and driving service standards.
Key responsibilities
- Lead and guide the Claims Support Team to ensure timely and accurate completion of operational and administrative claim support functions
- Monitor team workload and performance, establishing and reporting on key performance indicators (KPIs) and service standards
- Conduct coaching and performance discussions to enhance employee engagement and support professional development
Required qualifications
- Demonstrated leadership experience with the ability to motivate and develop employees
- Strong understanding of claims operations and insurance industry practices
- Minimum of 5 years of insurance, claims, or related operational experience
- Minimum of 2 years of leadership or supervisory experience
- Advanced proficiency in Microsoft Excel for reporting and data analysis
Complete Job Description
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