Claims System Business Analyst

Job Summary

To support the Claims Department's technology initiatives, the full-time remote Claims System Business Analyst will manage business analysis, system automation projects, and ongoing system maintenance, while acting as a liaison between business needs and technology execution.

Key responsibilities

• Conduct business analysis to identify operational challenges and opportunities for improvement within the Claims Department
• Gather, document, and clarify business and technical requirements for new and existing systems, translating them into actionable specifications for developers
• Oversee ongoing system maintenance and support for core Claims Department platforms, ensuring alignment with business strategy and regulatory requirements

Required qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience
• At least two years of experience in the design, development, and implementation of information systems projects and solutions
• Working knowledge of insurance processing systems and workflows
• Experience with AI tools, software, and best practices
• Two to three years of prior insurance experience