Claims Team Lead

Job Summary

A company is looking for a Claims Team Lead responsible for overseeing claims operations and team performance.

Key Responsibilities

• Monitor and ensure compliance with service level agreements and regulatory requirements
• Provide coaching, feedback, and support to team members while promoting a culture of accountability
• Manage daily workflow, process improvements, and maintain standard operating procedures

Required Qualifications

• High School Diploma or Equivalent required; Bachelor's Degree preferred
• 5+ years of experience with life and/or annuity products and processes
• Direct people leadership experience required
• Experience leading teams to meet quality and compliance standards in a regulated environment
• Preferred licenses include FINRA Series 6 and/or 26, and industry certifications such as FLMI or ALHC