Claims Team Leader

Job Summary

A company is looking for a Claims Experience Team Leader to oversee a team delivering customer-first claims service.

Key Responsibilities

• Oversee and lead a team of Claims Examiners, ensuring adherence to company policies and exceptional customer service
• Develop and implement strategies to optimize claims processes and improve efficiency
• Monitor team performance metrics and implement corrective actions as needed

Required Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• Minimum of 5 years of experience in the claims function, with at least 3 years in a supervisory role
• Strong understanding of insurance principles, policies, and procedures
• Proven track record of leading teams to achieve productivity and quality targets in a customer-centric environment
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities