Claims Update Coordinator

Job Summary

Working remotely on a full-time basis, the Updater will track and maintain mitigation assignments, keep customers informed on claim statuses, and serve as the communication link between various stakeholders in the restoration process.

Key Responsibilities

• Track mitigation assignments from beginning to end, ensuring accurate and timely status updates throughout the life of each claim
• Assist in the review and maintenance of active assignments to keep information complete and current
• Communicate claim updates from field technicians to customers, both by phone and through data entry

Required Qualifications

• High school diploma or GED required
• Proficiency in Microsoft Excel
• Strong interpersonal, written, and verbal communication skills
• Ability to prioritize and deliver results under pressure in a fast-paced environment
• Prior experience in claims administration or the restoration industry is a plus