Claims Workforce Management Analyst

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Fri, Feb 27, 2026

Job Category: Information Technology

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Claims Workforce Management Analyst.

Key Responsibilities

Develop and maintain staffing models for claims units to support hiring decisions
Create dashboards and reports to summarize demand and capacity insights
Collaborate with HR on headcount planning and facilitate business reviews

Required Qualifications

3+ years of experience as a workforce business analyst or data analyst
Strong understanding of forecasting in call centers
Degree in Mathematics, Statistics, or Business
Experience with workforce management software (preferred)
Solid understanding of contact center operations and best practices

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

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